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Re: Sleep centers and ethics

Posted by D.H. on March 31, 2006 at 17:17:11:

In Reply to: Re: Sleep centers and ethics posted by Bird Watcher on March 31, 2006 at 16:45:49:

Perhaps, but when this happened to me, I discovered that the DME that I had used the first time was out of business. I got the royal runaround from the DMEs on my insurance.

The mail order DME that I dealt with said that he would have provided a loaner and arranged a repair. Considering that he charged about one-third what the local yokels charge (and I’m in a major metropolitan area; not in the boonies), I think that this easily would have covered the shipping.

The CPAP was six years old, and I thought that it was absolutely ridiculous to repair it. The insurance company only wanted to repair it. The mail order DME (“Joe the CPAP man,” if you must know), was able to find out that the manufacturer does not repair this unit and has not licensed anybody else to service these units. Under FDA regulations, since CPAP is a prescription device, it is illegal for anybody else to repair it. Joe explained this to me, wrote a letter to this effect (for my insurance), and they covered the unit at the out-of-plan rate. This didn’t cost any more than the in-plan rate because his price was so much lower.

Now, who gives the better service?


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