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Re: Inform Insurance company


Posted by Terry Joe on August 10, 2000 at 08:56:09:

In Reply to: Inform Insurance company posted by Marie on August 10, 2000 at 08:20:17:

I too had problems with my first DME. They never did follow up on me after giving me a CPAP. I called the insurance company and they told me I could get an autopap. The DME ordered the CPAP, but did NOT order the hose NECESSARY to connect the humidifier. The DME did NOT return phone calls and never did order the hose and they had set up the machine with the WRONG pressure, they had not a CLUE how to set up that machine. The insurance company (BC/BS) called them and they did not return their calls either. They informed the DME that the machine was being returned. My insurance carrier arranged to have a machine sent from Atlanta, set up for me, and even gave me an extra Ultra Mirage mask. They were incensed that this previous DME was totally insesitive and unresponsive to a patient and their insurance carrier's inquiry. This DME will not receive any more referrals for medical supplies in this area. I would say there is plenty of room for improvement with several of these DMEs. The lack of followup and support can contribute to non-compliance with CPAP. We need all the help we can get and need better support from our local DMEs. I now order a lot of stuff I need directly over the internet for this reason.

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