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Posted by Ruby on January 10, 2001 at 15:01:17:In Reply to: Switching Sleep Clinics posted by Michelle P on January 10, 2001 at 09:45:12:
I recently had to call my insurance company about an unpaid balance for some lab work. The insurance rep told me that it hadn't been paid in full because the lab work was read by a company not in their network. He further said that since that was something I had no way of knowing or controlling (the hospital, which is in their network, sent it to the lab) that they would pick up the balance anyway. All told, it was close to $2,000.
It seems to me that the insurance company should have been responsible for notifying you of the changes in your coverage, and the sleep lab should certainly have told you what was covered. Any chance your insurance company might do the same, considering that you were unaware of the changes? If you get a sympathetic customer service person, they can sometimes make the adjustment on the spot. Even if they covered part of the balance, or split it with you, it might help.
Good luck ~ Ruby
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