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Re: DME Complaining to Patient

Posted by snowman on March 11, 2001 at 12:53:34:

In Reply to: Re: DME Complaining to Patient posted by Jeff in Idaho on March 10, 2001 at 21:09:40:

I completely agree.

Also your insurance company should be contacted and informed of what your DME is trying to do. The ins. co will usually handle this kind of problem promptly.

But there is still Mr. Murphy to deal with. E.G. My auto cpap was pre approved (even though it wasn't a requirement) in writting, by the employer as well as the ins. co. The pre approval was for the specific make and model CPAP. In addition a reimbursment was negotiated in advance and agreed on with the DME. Well guess what? they didn't pay the negotiated price (some lack of communication at the ins co), and the DME sends the balance to Collection as I wasn't going to pay it. A call to the DME found that their accounting dept was working the problem and they didn't know why it was sent to collection. 7 or 8 phone calls and 3 months later I finally got them to remove it from collection, however I had to officially protest in writing.... to keep it off my credit report.

The moral here is to ignore these bills is at the peril of your credit. Even though you can protest and add an explanation to your file, they leave it there for 7 years. With credit scoring systems, explanations are ignored. So be ware- don't ever let to get reported, don't ignore it, don't pay it but do follow the correct procedures to protest unjust collections. Do so in writing and request return recpts for every mailing.

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