A great place to start Disorder information source Rated and Reviewed Sleep Links Entrance to all monitored Sleep Forums Search all of Sleepnet.com


Non-CPAP Forum 21
Archived Posting


Archived Non-CPAP Forum 21 viewing only. To post go to the Apnea Forum Homepage.

Re: UHC pre-authorization strategy

Posted by DarkStranger on August 01, 2007 at 05:16:22:

In Reply to: Re: UHC pre-authorization strategy posted by sleepy-in-seattle on July 31, 2007 at 18:02:50:

Thanks sleepy-in-seattle.

I have been encountering the same thing. Despite sending my initial clinical information to UHC 5 times, we heard "We have not received ANY information from you doctor's office."

I have noticed that each interaction involves a new fax number that I have never seen before.

I have also noticed that the point-of-contact for each phase in any series of related interactions occurs in a different department, so each person -- when asked to follow up or take the next step -- can say "That is not my department".

Each suggested "next step" puts me into the most general of phone queues where the menu is ambiguous and the customer service agents uniformed. "My system wouldn't show that information," is a common phrase.

Finally, I have been transferred by agents into phone queues that ring endlessly, loop back on themselves, or simply hang up the call.

I may be paranoid, but these patterns are very consistent. I feel they are a "strategy" employed to confuse, frustrate, and create plausible deniability for the insurance company.

-DS

-DS

Follow Ups:


Archived Non-CPAP Forum21 viewing only. To post a new topic go to the Apnea Forum Homepage

  • IMPORTANT : Information not intended as medical advice. If you suspect that you have a sleep disorder you should seek care from a qualified professional. Read Terms of Use. The Sleep Forums are not to be used for commercial purposes. Commercial products and services are not endorsed by Sleepnet.com.
  • Sleep Deprivation due to Sleep Apnea and insufficient sleep are common and can present as insomnia, narcolepsy, or idiopathic hypersomnia. In infants and children sleep problems commonly present themselves as ADD or ADHD.


Copyright ©1995-2007 Sleepnet.com., All rights reserved